OEX Voice Contact Center

Business Process Outsourcing

OEX Voice Contact Center is a leader in customer experience services in Poland. The company specialises in running multilingual and multichannel customer service offices supported by proprietary voicebots and chatbots. Voice Contact Center is a part of the OEX Group, which specialises in providing services and technologies in the sales area. OEX S.A. is listed on the Warsaw Stock Exchange.

VCC has 890 contact centre positions located in Warsaw, Łódź and Lublin. The company employs over 1200 consultants and highly qualified experts and customer experience managers. The company’s clients include innovative companies seeking the highest quality and a reliable business partner. Every year the company is awarded in industry competitions for the highest standards and effectiveness in project management, and its outstanding financial results in recent years have brought distinctions in media rankings such as Business Gazelles and Forbes Diamonds.

VCC offers the implementation of projects using its proprietary Primebot technology. It is a voicebot and chatbot platform created on the basis of artificial intelligence methodology. Primebot is able to talk on the phone with the customer, responding to his natural speech (and not just to specific commands). It can therefore replace a consultant in repetitive customer service processes. Voice Contact Center uses bots, among other things, in conducting surveys, supporting sales processes, monitoring receivables and customer service. Conversations conducted by Primebot are non-linear, i.e. they do not have to follow one set pattern.